Service & Software

11/11/2019

Publish Date

346471

Report ID

48

Number of Pages

45

No. of Download

Reviews

Market Scenario

                                                      
Summary Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes. The global Agent Performance Optimization (APO) market will reach Million USD in 2019 and with a CAGR xx% between 2020-2026.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.): Cloud Based On Premises
Demand Coverage (Market Size & Forecast, Consumer Distribution): Small & Mid-sized Businesses Large Enterprises
Company Coverage (Sales data, Main Products & Services etc.): NICE Ltd Genesys Verint Systems Inc Aspect Calabrio Five9 Teleopti AB ZOOM International InVision AG Upstream Works Software Envision Telephony CallMiner CallFinder HigherGround, Inc.
Major Region Market North America Europe Asia-Pacific South America Middle East & Africa

Table of Contents

                                                        
Table of Content 1 Industry Overview 1.1 Agent Performance Optimization (APO) Industry 1.1.1 Overview 1.1.2 Products of Major Companies 1.2 Market Segment 1.2.1 Industry Chain 1.2.2 Consumer Distribution 1.3 Price & Cost Overview 2 Agent Performance Optimization (APO) Market by Type 2.1 By Type 2.1.1 Cloud Based 2.1.2 On Premises 2.2 Market Size by Type 2.3 Market Forecast by Type 3 Global Market Demand 3.1 Segment Overview 3.1.1 Small & Mid-sized Businesses 3.1.2 Large Enterprises 3.2 Market Size by Demand 3.3 Market Forecast by Demand 4 Major Region Market 4.1 Global Market Overview 4.1.1 Market Size & Growth 4.1.2 Market Forecast 4.2 Major Region 4.2.1 Market Size & Growth 4.2.2 Market Forecast 5 Major Companies List 5.1 NICE Ltd (Company Profile, Sales Data etc.) 5.2 Genesys (Company Profile, Sales Data etc.) 5.3 Verint Systems Inc (Company Profile, Sales Data etc.) 5.4 Aspect (Company Profile, Sales Data etc.) 5.5 Calabrio (Company Profile, Sales Data etc.) 5.6 Five9 (Company Profile, Sales Data etc.) 5.7 Teleopti AB (Company Profile, Sales Data etc.) 5.8 ZOOM International (Company Profile, Sales Data etc.) 5.9 InVision AG (Company Profile, Sales Data etc.) 5.10 Upstream Works Software (Company Profile, Sales Data etc.) 5.11 Envision Telephony (Company Profile, Sales Data etc.) 5.12 CallMiner (Company Profile, Sales Data etc.) 5.13 CallFinder (Company Profile, Sales Data etc.) 5.14 HigherGround, Inc. (Company Profile, Sales Data etc.) 6 Conclusion List of Table Table Global Agent Performance Optimization (APO) Market 2016-2019, by Type, in USD Million Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, by Type, in USD Million Table Global Agent Performance Optimization (APO) Demand 2016-2019, in USD Million Table Global Agent Performance Optimization (APO) Demand Forecast 2020-2026, in USD Million Table Global Agent Performance Optimization (APO) Market Size & Growth 2016-2019, in USD Million Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, in USD Million Table Global Agent Performance Optimization (APO) Market Forecast 2020-2026, by Region, in USD Million Table NICE Ltd Overview List Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table NICE Ltd Overview List Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Genesys Overview List Table Agent Performance Optimization (APO) Business Operation of Genesys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Verint Systems Inc Overview List Table Agent Performance Optimization (APO) Business Operation of Verint Systems Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Aspect Overview List Table Agent Performance Optimization (APO) Business Operation of Aspect (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Calabrio Overview List Table Agent Performance Optimization (APO) Business Operation of Calabrio (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Five9 Overview List Table Agent Performance Optimization (APO) Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Teleopti AB Overview List Table Agent Performance Optimization (APO) Business Operation of Teleopti AB (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table ZOOM International Overview List Table Agent Performance Optimization (APO) Business Operation of ZOOM International (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table InVision AG Overview List Table Agent Performance Optimization (APO) Business Operation of InVision AG (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Upstream Works Software Overview List Table Agent Performance Optimization (APO) Business Operation of Upstream Works Software (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table Envision Telephony Overview List Table Agent Performance Optimization (APO) Business Operation of Envision Telephony (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table CallMiner Overview List Table Agent Performance Optimization (APO) Business Operation of CallMiner (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table CallFinder Overview List Table Agent Performance Optimization (APO) Business Operation of CallFinder (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) Table HigherGround, Inc. Overview List Table Agent Performance Optimization (APO) Business Operation of HigherGround, Inc. (Sales Revenue, Sales Volume, Price, Cost, Gross Margin) List of Figure Figure Global Agent Performance Optimization (APO) Market Growth 2016-2019, by Type, in USD Million

Research Framework

Index Markets Research presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

Information Sources

    Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

    Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases

Data Analysis

    Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

    Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts

Report Writing

    Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

    Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape

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